Business Process Improvement (BPI) is the process of evaluating the organization’s existing processes. It identifies flaws, analyses performance, and argues for process improvement to increase workplace efficiency and streamline task execution.
Why Does Business Improvement Matter?
- Inefficient, unclear, or otherwise inefficient processes can result in a variety of issues:
- Costs may rise.
- Team members become irritated.
- Work may be duplicated or never completed.
- Resources could be squandered.
- Customers may complain about poor product quality or poor customer service.
- Bottlenecks can form, leading to teams needing more deadlines.
“Unhappy clients, frustrated colleagues, missed deadlines, and increased costs are just some of the problems that inefficient processes can create,” says Mind Tools, a provider of immediate career and management learning solutions.
On the other hand, business process improvement can result in numerous benefits that directly impact business performance. Here are a few examples of these advantages.
Methodologies for Business Process Improvement
Managers working on business process improvement generally employ one or more of the following methodologies:
Kanban
Kanban is a visual workflow management tool that Lean/Agile teams regularly use to visualize and manage their work. Kanban is highly beneficial for process improvement because it allows teams to visually represent each stage in their process (on a Kanban board) and monitor how work items (visualized as Kanban cards) flow through the process.
As teams manage their work with Kanban boards, they can more easily identify impediments to the flow of work, such as bottlenecks and blockers, and use this information to guide their efforts in business process improvement.
Kanban boards can also be utilized to help with process improvement. Teams, for example, can use a Kanban board to write ideas for development and then examine this board as a team regularly to decide which ideas to pursue.
Agile Management
This strategy originated in software development and brought together cross-functional teams to work in short production cycles called sprints to either upgrade or add technology features and functionalities to enhance a business process.
Sigma Six
The Six Sigma technique, also established in manufacturing, analyses shortcomings and drives improvements using data and empirical and statistical tools. Six Sigma practitioners frequently employ DMAIC (define, measure, analyze, improve, and control) to investigate and optimize current processes.
Theory of Constraints
This methodology enables managers to identify the most significant limitation currently impeding improvements or organizational goals and then focus on improving procedures until that constraint is no longer an impediment.
Lean Management
Lean management aims to decrease waste and use the fewest resources to produce the final product; it also advocates continuous improvement and ways to boost efficiencies within a process. It is rooted in manufacturing, most notably with the manufacturer Toyota. Lean includes the following concepts:
- Kaizen is a technique that advocates for little, continual adjustments that add up to major gains.
- 5S, a related checklist-based technique based on japanese phrases such as sort, set in order, shine, standardize,
- plan-do-check -act, strategy for testing, analyzing, sustaining, and improving
- The Total Quality Management (TQM) framework.
Total Quality Management
Total quality management (TQM) is a concept that was developed in the 1950s but gained popularity in the early 1980s.
Like the lean methodology, its fundamental aim is to provide value to the end customer. TQM, on the other hand, focuses on the organization as a whole rather than an individual process. The main principle here is that every function inside the organization (from engineering to marketing) should be optimized with client value in mind.
Business Process Mapping
Process mapping describes developing a workflow diagram to understand the process and its intersections with other processes. It describes every action, position, and business entity participating in the business process.
Process maps are visual representations of processes that help you understand your current work and provide the necessary images to identify hidden inefficiencies and improvement opportunities.
Most Important Advantages of Process Improvement
The following are some of the potential advantages of carrying out a process improvement project.
- Business Revenue
Continuous process improvement can help a company’s revenue grow. For example, a company that provides customer service may enjoy a rise in revenue if it upgrades its client communication procedures.
Internal corporate operations may be optimized and smoothly handled with the best workflow management software, allowing tasks and services to be completed more quickly and staff to be more creative.
- Employ Satisfaction
Employees get dissatisfied with laborious, time-demanding, or error – tasks that drain crucial working hours and brainpower. Process optimization frees up employee time, which may then be used to focus on the most important and engaging work activities, enhancing employee happiness.
- Increases Productivity
Business process improvement can automate many repeated procedures inside a process. Process enhancements such as eliminating redundant steps, reducing bottlenecks, and introducing parallel processes are frequently incorporated into the redesigned process map. These enhancements allow staff to devote more time to other pursuits. This results in greater productivity and decreased waste.
- Client Satisfaction
An optimized process produces a high-quality outcome in a timely and efficient manner. Finally, these are the items that customers (internal or external) demand, which drives customer happiness.
- Compliance
Government organizations must follow government regulations. Optimizing your firm guarantees you fulfill regulatory deadlines and avoid penalties for lateness or failure to satisfy quality standards.
- Improve Service Quality
Organizations that have mastered their business process improvement practices can complete tasks quickly while providing the best level of service required. This alone can boost customer trust and potentially turn new clients into repeat customers.
- Cost Savings
One of the most significant advantages of process optimization is the ability to eliminate or reduce the requirement for people to execute a task by using technology to automate it. Furthermore, it aids in reducing the amount of time required to complete a task by streamlining it, which is often accomplished by combining two tasks into one.
For example, if your organization uses the best contract management software to automate contract processing, you may finish the contract life cycle in minutes.
Conclusion
In a difficult economic situation, businesses would prefer to invest in enhancing existing processes than in acquiring new customers, according to the ‘State of Business Process Management 2018’ report. Business Process Improvement is a continual process that involves time, effort, collaboration, and dedication in Business Process Management.
